Contact Us

Have you received my return?
Upon receipt of your return, we will send email notification to advise this has been received. Please allow up to 10 working days for an exchange or refund to be processed.

Where is my refund from my return?
We do allow up to 10 working days for our returns to be processed, please note that when a refund has been processed it can take between 3-5 working days for this to be authorised by your bank and to appear in your account.

Has my order been shipped out yet?
When your order has been shipped you will receive a confirmation e-mail directly to your inbox. You can also track the status of your delivery by clicking here.

What time can I expect my delivery?
Couriers do their utmost to deliver between 8:00 am – 18:00pm – however on occasion they can deliver outside these hours.

If your order is wrong or faulty.
If your order is wrong or faulty please continue to fill the form out below with your name, order number and item name. We will then email you with a 'free returns label' to return the item.

Once the item has been received and processed, we will despatch the correct item on a next day service stock willing.

I have seen a product but it no longer seems to be in stock.
We understand how frustrating it is when you have your heart set on a particular item and when you go to purchase you are informed that the item is out of stock, unfortunately fashion moves at a fast pace at Missguided and our most popular products do sell out very quickly.

We add new items to the site every week so if your chosen product is no longer listed on site you may be able to find a similar item by browsing through the categories listed at the top of the homepage.

Customer Care will aim to respond to any of your queries within 24 hours